Account has been put on mute

Can (M) on my account be removed? I'm assuming it stands for muted. When I don't have VIP running, I can't comment and it's not fun. I wasn't given a reason for this either, I just noticed it on page and it's been going 8 months. 

Help lift this 

I was too coy to ask earlier but for some reason my VIP stopped debiting me and the site page won't load so I can resubscribe.

I'd appreciate a fix, Merci

I never got a message. And I saw others do it and didn't find their account muted, neither were their messages deleted so I was confused if there was something else. 

I saw others open a forum about discord before and I had one up too but mine was shut down (also didn't receive a message) and theirs wasn't - theirs are still up and running. 

I'm really confused what it is I'm doing differently. I would appreciate if you'd let me know.

And thank you for unmuting me.xx