Lovely, understated movie. All the actors are appealing and play their parts well. It must be very difficult to act an emotionally traumatized role. Not a movie for those looking for a lot of action but well worth viewing if you like well developed characters and a good story. My only slight criticism is that the denouement is a bit too neat - unless we are to understand that manager Sawashiro deliberately picked out a remote unpromising hotel to manage because of past events. Maybe - but it's certainly not spelt out and you need to exercise your imagination pretty hard before you come to that realisation. I can't say more without making a spoiler. Watch it and you'll understand. Would certainly watch again myself.