June's Tomabi is "CS". According to a survey, it is a trend word that 70% of working people have heard. Many large companies, such as Docomo and Kao, have CS departments. Focus on "existing customers" rather than new ones, and get them to actively engage with them and have them experience "successful experiences" and build long-lasting relationships. It is said that it leads to sales more efficiently than new development. So what exactly are you going to do? Ren Nagase challenges Oswald Ito's "Find CS!" This solves the mystery of CS! (Source: Japanese = NHK || Translation = MyDramaList)